Classy incident
AWS Degradation Causing Slowness for Classy Manager
Classy experienced a minor incident on June 13, 2023 affecting US East Region, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:23 PM UTC
Our team is investigating issues impacting some users, including increased load times and error rates when attempting to log in or access certain pages in Classy Manager. Our team was made aware of degradation of Amazon Web Services (https://health.aws.amazon.com/health/status). We are not aware of any issues related to transactions.
- identified Jun 13, 2023, 07:52 PM UTC
The team at Amazon Web Services has identified the root cause and is working on a fix for increased error rates and latencies some users have experienced when attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. We are not aware of any issues related to transactions. AWS is actively working on full mitigation and will continue to provide regular updates which we will share on our status page when available.
- monitoring Jun 13, 2023, 08:57 PM UTC
AWS has implemented a fix to resolve issues causing increased error rates and latencies some users have experienced when attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. We are not aware of any issues related to transactions. We will continue to monitor.
- resolved Jun 14, 2023, 12:41 AM UTC
The fix AWS implemented has successfully resolved the issues that caused increased error rates and latencies for users attempting to log in or access certain pages in Classy Manager, peer-to-peer personal and team fundraising pages. After continual monitoring, the Classy team has confirmed the fix was successful and all Classy systems are operating normally.