Classy experienced a minor incident on April 4, 2024 affecting Campaign & Fundraising Pages, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Campaign & Fundraising Pages
Update timeline
- monitoring Apr 04, 2024, 08:46 PM UTC
Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. TokenEx incident report: https://status.tokenex.com/incidents/5hmqpgf3t1qb
- monitoring Apr 04, 2024, 08:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 05, 2024, 12:27 AM UTC
The TokenEx incident has been resolved and all Classy systems that were impacted have been fully restored.