Classy incident
Intermittent login issues when accessing Classy Manager
Classy experienced a minor incident on July 10, 2024 affecting GoFundMe Pro Manager, lasting 6h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2024, 02:02 PM UTC
We are actively investigating reports of intermittent login issues when admins access http://www.classy.org/sso. This is not impacting transaction processing or the donor experience.
- identified Jul 10, 2024, 02:53 PM UTC
We have identified the issue that is impacting a group of admins when attempting to login to Classy Manager. This is not impacting transactions or the donor experience.
- monitoring Jul 10, 2024, 03:58 PM UTC
A fix for the issue impacting a specific set of admins when attempting to login into Classy Manager has been implemented. This incident impacted admins specifically trying to access http://www.classy.org/sso. This did not impact transactions or the donor experience.
- resolved Jul 10, 2024, 08:44 PM UTC
This incident has been resolved.