Civitas Learning Outage History

Civitas Learning had 12 outages in the last 2 years totaling 425h 35m of downtime — averaging 0.5 incidents per month.

There were 12 Civitas Learning outages since November 14, 2024 totaling 425h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.civitaslearning.com

Major August 18, 2026

Group emails stuck in pending and unable to download groups

Detected by Pingoru: Aug 18, 2026, 07:23 PM UTC
Resolved: Aug 19, 2026, 06:26 PM UTC
Duration: 23h 2m

Affected: Advising Analytics (Inspire)

Timeline · 4 updates

investigating Aug 18, 2026, 07:23 PM UTC

We are currently investigating reports of emails sent to groups remaining in a Pending status, as well as an issue where group files are failing to download. Our team is actively working to identify the cause, and we will provide further updates as more information becomes available.
investigating Aug 19, 2026, 01:33 AM UTC

We are continuing to investigate this issue.
monitoring Aug 19, 2026, 01:33 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 19, 2026, 06:26 PM UTC

A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support.

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Major April 14, 2026

Advising Analytics Outreach Issues

Detected by Pingoru: Apr 14, 2026, 04:15 PM UTC
Resolved: Apr 17, 2026, 02:19 PM UTC
Duration: 2d 22h

Affected: Advising Analytics (Inspire)

Timeline · 4 updates

investigating Apr 14, 2026, 04:15 PM UTC

We are currently investigating two critical issues impacting the Advising outreach tools: 1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students. 2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising. Resolving these issues is our highest priority.
identified Apr 15, 2026, 01:08 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 15, 2026, 07:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 17, 2026, 02:19 PM UTC

All issues within Advising are now resolved. To make certain things are working again, we have removed the Select All feature and we are back to the software's original state. We have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this "Select All" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you!

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Critical April 8, 2026

Static group creation incorrectly adds all students (active and inactive)

Detected by Pingoru: Apr 08, 2026, 09:01 PM UTC
Resolved: Apr 13, 2026, 01:23 PM UTC
Duration: 4d 16h

Affected: Advising Analytics (Inspire)

Timeline · 8 updates

investigating Apr 08, 2026, 09:01 PM UTC

Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.
identified Apr 09, 2026, 01:10 PM UTC

This issue has been identified and a fix is being implemented.
monitoring Apr 09, 2026, 05:00 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 09, 2026, 05:01 PM UTC

We are continuing to monitor for any further issues.
identified Apr 09, 2026, 08:47 PM UTC

We have identified additional issues here and are working to resolve this as quickly as possible.
monitoring Apr 10, 2026, 06:57 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 10, 2026, 09:33 PM UTC

We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.
resolved Apr 13, 2026, 01:23 PM UTC

This incident has been resolved.

Read the full incident report →

Critical January 30, 2026

Advising Analytics Outage | site not reachable

Detected by Pingoru: Jan 30, 2026, 01:34 PM UTC
Resolved: Jan 30, 2026, 04:06 PM UTC
Duration: 2h 32m

Affected: Advising Analytics (Inspire)

Timeline · 3 updates

identified Jan 30, 2026, 01:34 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 30, 2026, 03:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 30, 2026, 04:06 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 13, 2025

Production Site Down

Detected by Pingoru: Nov 13, 2025, 02:42 PM UTC
Resolved: Nov 13, 2025, 07:56 PM UTC
Duration: 5h 13m

Affected: Degree MapAdvising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)

Timeline · 3 updates

investigating Nov 13, 2025, 02:42 PM UTC

Unfortunately, production sites are currently unreachable for Advising and Admin Analytics tools. We are investigating this issue as a top priority.
monitoring Nov 13, 2025, 03:02 PM UTC

A fix has been implemented and we are monitoring sites closely to ensure this is fully resolved.
resolved Nov 13, 2025, 07:56 PM UTC

This incident has been resolved.

Read the full incident report →

Critical October 23, 2025

Connection error for College Scheduler

Detected by Pingoru: Oct 23, 2025, 08:23 PM UTC
Resolved: Oct 24, 2025, 03:29 PM UTC
Duration: 19h 6m

Affected: College Scheduler

Timeline · 7 updates

investigating Oct 23, 2025, 08:23 PM UTC

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.
investigating Oct 23, 2025, 08:31 PM UTC

We are continuing to investigate this issue.
investigating Oct 23, 2025, 08:58 PM UTC

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.
monitoring Oct 23, 2025, 10:26 PM UTC

A fix has been implemented and we are monitoring the results.
investigating Oct 23, 2025, 11:39 PM UTC

Our team is currently investigating a new sign in error that has emerged.
identified Oct 24, 2025, 01:00 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 24, 2025, 03:29 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Impact to Civitas applications due to AWS outage

Detected by Pingoru: Oct 20, 2025, 04:35 PM UTC
Resolved: Oct 23, 2025, 01:13 PM UTC
Duration: 2d 20h

Affected: Degree MapData Warehouse (Explore)Advising Analytics (Inspire)Inspire for AdvisorsCourse Success Coaching (Inspire for Faculty)Course InsightsInitiative Analysis (Impact)Administrative Analytics (Illume)College SchedulerAcademic Planning

Timeline · 9 updates

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Critical September 21, 2025

College Scheduler Sign-On Errors

Detected by Pingoru: Sep 21, 2025, 05:08 PM UTC
Resolved: Sep 21, 2025, 07:15 PM UTC
Duration: 2h 7m

Affected: College Scheduler

Timeline · 3 updates

investigating Sep 21, 2025, 05:08 PM UTC

The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.
monitoring Sep 21, 2025, 05:58 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 21, 2025, 07:15 PM UTC

On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.

Read the full incident report →

Minor April 24, 2025

Delayed Data Freshness

Detected by Pingoru: Apr 24, 2025, 01:25 PM UTC
Resolved: Apr 28, 2025, 04:22 PM UTC
Duration: 4d 2h

Timeline · 6 updates

identified Apr 24, 2025, 01:25 PM UTC

The issue has been identified and a fix is being developed.
monitoring Apr 24, 2025, 07:47 PM UTC

A fix has been implemented and we are monitoring the results.
identified Apr 24, 2025, 09:03 PM UTC

Some additional issues have been identified and we are working to resolve as quickly as possible
identified Apr 25, 2025, 02:20 PM UTC

We are continuing to work on a fix for this issue.
monitoring Apr 25, 2025, 02:21 PM UTC

A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold.
resolved Apr 28, 2025, 04:22 PM UTC

On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state. Remediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved.

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Minor April 10, 2025

Degraded Performance in Degree Map

Detected by Pingoru: Apr 10, 2025, 02:27 PM UTC
Resolved: Apr 10, 2025, 04:04 PM UTC
Duration: 1h 36m

Affected: Degree Map

Timeline · 3 updates

identified Apr 10, 2025, 02:27 PM UTC

The issue has been identified and a fix is being implemented
monitoring Apr 10, 2025, 03:13 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 10, 2025, 04:04 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 20, 2025

"Send to Shopping Cart Unsuccessful" Error message

Detected by Pingoru: Mar 20, 2025, 07:46 PM UTC
Resolved: Mar 21, 2025, 04:06 PM UTC
Duration: 20h 20m

Affected: College Scheduler

Timeline · 4 updates

investigating Mar 20, 2025, 07:46 PM UTC

Students are receiving an error when attempting to send more than two courses to the cart when registering. We're currently investigating the issue.
monitoring Mar 20, 2025, 08:32 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 20, 2025, 11:42 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 21, 2025, 04:06 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Degraded Admin Login Performance

Detected by Pingoru: Nov 14, 2024, 04:08 PM UTC
Resolved: Nov 14, 2024, 05:43 PM UTC
Duration: 1h 34m

Affected: College Scheduler

Timeline · 4 updates

investigating Nov 14, 2024, 04:08 PM UTC

We are currently investigating this issue.
identified Nov 14, 2024, 04:12 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 14, 2024, 04:45 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 14, 2024, 05:43 PM UTC

This incident has been resolved.

Read the full incident report →