Civitas Learning Outage History

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Pingoru has recorded 50 incidents for Civitas Learning: 6 in the last 12 months and 1 in the last 90 days.

Source: status.civitaslearning.com

50incidents recorded
6last 12 months
1last 90 days
39 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Civitas Learning in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20262183 of 720 (25%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 2026123 of 744 (3%)
September 202600 of 720 (0%)
October 202600 of 514 (0%)

Incidents, newest first

Major August 18, 2026 Group emails stuck in pending and unable to download groups 23h 2m Advising Analytics (Inspire)

Started Aug 18, 2026, 07:23 PM UTC· resolved Aug 19, 2026, 06:26 PM UTC

  1. investigating Aug 18, 2026, 07:23 PM UTC

    We are currently investigating reports of emails sent to groups remaining in a Pending status, as well as an issue where group files are failing to download. Our team is actively working to identify the cause, and we will provide further updates as more information becomes available.

  2. investigating Aug 19, 2026, 01:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 19, 2026, 01:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 06:26 PM UTC

    A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support.

Read the full incident report →

Major April 14, 2026 Advising Analytics Outreach Issues 2d 22h Advising Analytics (Inspire)

Started Apr 14, 2026, 04:15 PM UTC· resolved Apr 17, 2026, 02:19 PM UTC

  1. investigating Apr 14, 2026, 04:15 PM UTC

    We are currently investigating two critical issues impacting the Advising outreach tools: 1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students. 2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising. Resolving these issues is our highest priority.

  2. identified Apr 15, 2026, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 02:19 PM UTC

    All issues within Advising are now resolved. To make certain things are working again, we have removed the Select All feature and we are back to the software's original state. We have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this "Select All" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you!

Read the full incident report →

Critical April 8, 2026 Static group creation incorrectly adds all students (active and inactive) 4d 16h Advising Analytics (Inspire)

Started Apr 08, 2026, 09:01 PM UTC· resolved Apr 13, 2026, 01:23 PM UTC

  1. investigating Apr 08, 2026, 09:01 PM UTC

    Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.

  2. identified Apr 09, 2026, 01:10 PM UTC

    This issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2026, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Apr 09, 2026, 08:47 PM UTC

    We have identified additional issues here and are working to resolve this as quickly as possible.

  6. monitoring Apr 10, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Apr 10, 2026, 09:33 PM UTC

    We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.

  8. resolved Apr 13, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 30, 2026 Advising Analytics Outage | site not reachable 2h 32m Advising Analytics (Inspire)

Started Jan 30, 2026, 01:34 PM UTC· resolved Jan 30, 2026, 04:06 PM UTC

  1. identified Jan 30, 2026, 01:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 30, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2026, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025 Production Site Down 5h 13m Degree Map, Advising Analytics (Inspire), Inspire for Advisors, Course Success Coaching (Inspire for Faculty) and 3 more

Started Nov 13, 2025, 02:42 PM UTC· resolved Nov 13, 2025, 07:56 PM UTC

  1. investigating Nov 13, 2025, 02:42 PM UTC

    Unfortunately, production sites are currently unreachable for Advising and Admin Analytics tools. We are investigating this issue as a top priority.

  2. monitoring Nov 13, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring sites closely to ensure this is fully resolved.

  3. resolved Nov 13, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 23, 2025 Connection error for College Scheduler 19h 6m College Scheduler

Started Oct 23, 2025, 08:23 PM UTC· resolved Oct 24, 2025, 03:29 PM UTC

  1. investigating Oct 23, 2025, 08:23 PM UTC

    The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.

  2. investigating Oct 23, 2025, 08:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2025, 08:58 PM UTC

    The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.

  4. monitoring Oct 23, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 23, 2025, 11:39 PM UTC

    Our team is currently investigating a new sign in error that has emerged.

  6. identified Oct 24, 2025, 01:00 AM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Oct 24, 2025, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Impact to Civitas applications due to AWS outage 2d 20h Degree Map, Data Warehouse (Explore), Advising Analytics (Inspire), Inspire for Advisors and 6 more

Started Oct 20, 2025, 04:35 PM UTC· resolved Oct 23, 2025, 01:13 PM UTC

  1. investigating Oct 20, 2025, 04:35 PM UTC

    AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).

  2. investigating Oct 20, 2025, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 05:56 PM UTC

    AWS has reportedly identified the issue and some systems are showing signs of recovery. Civitas is continuing to closely monitor any updates from AWS and will continue to update here until status is back to completely operational.

  4. identified Oct 21, 2025, 02:00 PM UTC

    Civitas has been able to recover site access to our tools, but the AWS outage is still impacting data freshness. Civitas is continuing to closely monitor all updates from AWS and will continue to update here until the status is back to completely operational.

  5. monitoring Oct 21, 2025, 08:42 PM UTC

    AWS services have recovered and we are starting to see recovery within Civitas tools as a result. We are closely monitoring this recovery and expecting data freshness to be within the threshold starting tomorrow. We will have an update regarding this outage again tomorrow with results.

  6. identified Oct 22, 2025, 12:18 PM UTC

    We've identified an additional error causing data freshness delays and we are investigating it as a top priority.

  7. identified Oct 22, 2025, 04:21 PM UTC

    We are continuing to work on a fix for this data freshness issue.

  8. monitoring Oct 22, 2025, 09:31 PM UTC

    A fix has been implemented and we are starting to see successful data updates. We are continuing to monitor the issue.

  9. resolved Oct 23, 2025, 01:13 PM UTC

    This incident has been fully resolved.

Read the full incident report →

Critical September 21, 2025 College Scheduler Sign-On Errors 2h 7m College Scheduler

Started Sep 21, 2025, 05:08 PM UTC· resolved Sep 21, 2025, 07:15 PM UTC

  1. investigating Sep 21, 2025, 05:08 PM UTC

    The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.

  2. monitoring Sep 21, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 21, 2025, 07:15 PM UTC

    On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy.

Read the full incident report →

Minor April 24, 2025 Delayed Data Freshness 4d 2h Degree Map, Data Warehouse (Explore), Advising Analytics (Inspire), Inspire for Advisors and 4 more

Started Apr 24, 2025, 01:25 PM UTC· resolved Apr 28, 2025, 04:22 PM UTC

  1. identified Apr 24, 2025, 01:25 PM UTC

    The issue has been identified and a fix is being developed.

  2. monitoring Apr 24, 2025, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Apr 24, 2025, 09:03 PM UTC

    Some additional issues have been identified and we are working to resolve as quickly as possible

  4. identified Apr 25, 2025, 02:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 25, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold.

  6. resolved Apr 28, 2025, 04:22 PM UTC

    On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state. Remediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved.

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Minor April 10, 2025 Degraded Performance in Degree Map 1h 36m Degree Map

Started Apr 10, 2025, 02:27 PM UTC· resolved Apr 10, 2025, 04:04 PM UTC

  1. identified Apr 10, 2025, 02:27 PM UTC

    The issue has been identified and a fix is being implemented

  2. monitoring Apr 10, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2025, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2025 "Send to Shopping Cart Unsuccessful" Error message 20h 20m College Scheduler

Started Mar 20, 2025, 07:46 PM UTC· resolved Mar 21, 2025, 04:06 PM UTC

  1. investigating Mar 20, 2025, 07:46 PM UTC

    Students are receiving an error when attempting to send more than two courses to the cart when registering. We're currently investigating the issue.

  2. monitoring Mar 20, 2025, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 20, 2025, 11:42 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 21, 2025, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024 Degraded Admin Login Performance 1h 34m College Scheduler

Started Nov 14, 2024, 04:08 PM UTC· resolved Nov 14, 2024, 05:43 PM UTC

  1. investigating Nov 14, 2024, 04:08 PM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2024, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2024, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2024, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →