Citrix RightSignature incident
Some RightSignature customers may be experiencing issues with their RightSignature account
Resolved after 2 hours 36 minutes, affecting RightSignature System Status, on October 20, 2025.
ShareFile is now operational, and we are continuing to monitor its performance closely
Affected components
Update timeline
- investigating Oct 20, 2025, 06:55 PM UTC
We are currently experiencing an outage affecting RightSignature due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.
- identified Oct 20, 2025, 07:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 07:19 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 20, 2025, 07:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 07:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 09:03 PM UTC
RightSignature is now operational, and we are continuing to monitor its performance closely.
- monitoring Oct 20, 2025, 09:05 PM UTC
ShareFile is now operational, and we are continuing to monitor its performance closely
- resolved Oct 20, 2025, 09:31 PM UTC
This incident has been resolved.
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