Citrix RightSignature incident

Some RightSignature customers may be experiencing issues with their RightSignature account

Critical Resolved View vendor source →

Citrix RightSignature experienced a critical incident on October 20, 2025 affecting RightSignature System Status, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:03 PM UTC
Resolved
Oct 20, 2025, 09:31 PM UTC
Duration
27m
Detected by Pingoru
Oct 20, 2025, 09:03 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. investigating Oct 20, 2025, 06:55 PM UTC

    We are currently experiencing an outage affecting RightSignature due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.

  2. identified Oct 20, 2025, 07:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Oct 20, 2025, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Oct 20, 2025, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Oct 20, 2025, 09:03 PM UTC

    RightSignature is now operational, and we are continuing to monitor its performance closely.

  7. monitoring Oct 20, 2025, 09:05 PM UTC

    ShareFile is now operational, and we are continuing to monitor its performance closely

  8. resolved Oct 20, 2025, 09:31 PM UTC

    This incident has been resolved.