Citrix RightSignature incident
Problems Loading the RightSignature Site
Resolved after 2 hours 11 minutes, on February 15, 2017.
All issues regarding this morning's incident have been resolved. Please contact our customer support team if you are still experiencing any difficulties. Thank you again for your patience as we worked to resolve this issue.
Update timeline
- investigating Feb 15, 2017, 04:04 PM UTC
We have received multiple reports from customers that they are unable to load the RightSignature site. Our engineering team is currently aware and diligently working to resolve the issues. We do not currently have an ETA for resolution but will provide updates as soon as possible.
- identified Feb 15, 2017, 04:38 PM UTC
The major issue has been identified and resolved. There continue to be minor lingering effects, including search functionality on the dashboard and document load time. We appreciate your patience as we work to fully resolve this issue.
- resolved Feb 15, 2017, 06:15 PM UTC
All issues regarding this morning's incident have been resolved. Please contact our customer support team if you are still experiencing any difficulties. Thank you again for your patience as we worked to resolve this issue.
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