Citrix RightSignature incident
AWS outage impacting the RightSignature website
Resolved after 4 hours 27 minutes, on February 28, 2017.
It has been reported Amazon S3 services are operating normally. We are no longer receiving any further reports with RightSignature website latency. If you continue to have any further issues, please reach out to our Support staff. Thanks for your patience in this matter.
Update timeline
- investigating Feb 28, 2017, 05:55 PM UTC
We are investigating reports of the RightSignature website latency. An upstream provider is experiencing an outage that is impacting the RightSignature website. We will keep you posted as we hear more regarding this issue.
- investigating Feb 28, 2017, 07:15 PM UTC
At this point we believe that the latency issues being seen are related to the problems being experienced by Amazon Web Services (AWS). AWS is currently investigating operational issues. We will update here as appropriate.
- investigating Feb 28, 2017, 08:09 PM UTC
We're continuing to monitor the status of the AWS problems that are impacting our service. At this time, Amazon has updated that it believes it understands the root cause of the problem and is quickly working on remediation. We will provide an update once we have further information on the status of the RightSignature service.
- resolved Feb 28, 2017, 10:22 PM UTC
It has been reported Amazon S3 services are operating normally. We are no longer receiving any further reports with RightSignature website latency. If you continue to have any further issues, please reach out to our Support staff. Thanks for your patience in this matter.
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