Citrix RightSignature incident

Impacted RightSignature Functionality

Resolved after 40 minutes, affecting RightSignature System Status, on August 7, 2018.

monitoring Aug 07, 2018, 01:47 PM UTC

We believe the application is now functioning properly however, we are continuing to monitor performance and will provide an additional update once resolved.

Started
Aug 07, 2018, 01:25 PM UTC
Resolved
Aug 07, 2018, 02:05 PM UTC
Duration
40m
Detected by Pingoru
Aug 07, 2018, 01:25 PM UTC

Affected components

RightSignature System Status

Update timeline

  1. monitoring Aug 07, 2018, 01:25 PM UTC

    We are aware of issues impacting uploads and the use of templates on rightsignature.com due to an extension of regularly scheduled maintenance. Our development team currently investigating and we will provide an update within the next hour.

  2. investigating Aug 07, 2018, 01:36 PM UTC

    As we have continued monitoring - we have become aware of continued issues impacting uploads and the use of templates. We continue to be engaged and work to ensure these issues are fully resolved. We will provide further updates no later than 10:30am ET.

  3. monitoring Aug 07, 2018, 01:47 PM UTC

    We believe the application is now functioning properly however, we are continuing to monitor performance and will provide an additional update once resolved.

  4. resolved Aug 07, 2018, 02:05 PM UTC

    This incident has been resolved.

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