Resolved after 16 minutes, affecting RightSignature System Status, on March 5, 2019.
At this point, our processing queues have returned to normal and document uploads should be working normally. If any other issues are seen, please contact Citrix Technical Support.
Affected components
Update timeline
- identified Mar 05, 2019, 01:42 PM UTC
We have received several reports, and confirmed by our development team, that uploads of documents to RightSignature are failing. Thus, processing files for signatures are blocked. Our team is aware and working through the problem. We will provide an update as soon as we have additional information available.
- monitoring Mar 05, 2019, 01:54 PM UTC
Our development team has made the appropriate changes that we believe have started processing files again. Our queue is working through previously uploaded files in the time they were received. We will continue monitoring until we have verified that the service is fully resolved. We will update accordingly once we have this validation.
- resolved Mar 05, 2019, 01:59 PM UTC
At this point, our processing queues have returned to normal and document uploads should be working normally. If any other issues are seen, please contact Citrix Technical Support.
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