Citrix RightSignature incident
Citrix RightSignature customers experiencing authentication and latency issues
Resolved after 2 hours 11 minutes, affecting RightSignature System Status, on May 4, 2020.
The issue impacting customers of Citrix RightSignature has been resolved. Citrix Engineering will continue to monitor closely. If any further issues are experienced, please contact Citrix Technical Support.
Affected components
Update timeline
- investigating May 04, 2020, 03:02 PM UTC
Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature authentication in the US region. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.
- identified May 04, 2020, 03:40 PM UTC
Citrix Content Collaboration is currently experiencing intermittent degraded performance. Customers should now be authenticate & access the console but may experience high latency. We are currently investigating this issue. A further update will be provided by 4:35 P.M. UTC or when we have further information whichever is sooner.
- identified May 04, 2020, 04:45 PM UTC
Citrix teams continue to investigate the performance issue and is actively working towards resolution. Next update will be provided by 5:45 P.M. UTC or when we have further information whichever is sooner.
- resolved May 04, 2020, 05:14 PM UTC
The issue impacting customers of Citrix RightSignature has been resolved. Citrix Engineering will continue to monitor closely. If any further issues are experienced, please contact Citrix Technical Support.
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