Citrix RightSignature incident
Citrix RightSignature customers experiencing latency issues.
Resolved after 1 hour 10 minutes, affecting RightSignature System Status, on October 14, 2020.
At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Affected components
Update timeline
- investigating Oct 14, 2020, 08:28 PM UTC
Citrix Teams are investigating a latency issue impacting customers of Citrix RightSignature impacting all regions. Citrix engineering is diligently working on resolution, and will provide additional updates on this site once available.
- investigating Oct 14, 2020, 09:22 PM UTC
Initial mitigation steps have improved some of the latency observed by our customers. Citrix engineering is diligently working on final resolution and new updates will be provided on this site once available.
- resolved Oct 14, 2020, 09:38 PM UTC
At this time, we believe that the latency issues affecting Citrix RightSignature service have been resolved. We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
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