Citrix RightSignature incident
Citrix RightSignature customers experiencing issues with Payment Provider Integration
Resolved after 1 day 2 hours, affecting RightSignature System Status, on June 24, 2021.
At this moment we believe the issues impacting RightSignature service have been resolved. We will continue to monitor closely. To report any observed issues with the service, please contact Citrix Support.
Affected components
Update timeline
- investigating Jun 24, 2021, 03:42 PM UTC
Impact: Citrix RightSignature customers are currently experiencing issues with Payment Provider Integration feature of the service. Current Status: Citrix Engineering teams are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided within the next 60 minutes (no later than 16:45 UTC).
- identified Jun 24, 2021, 05:15 PM UTC
Current Status: Citrix Engineering team has identified the issue and actively collaborating with an upstream third-party provider to restore normal service functionality to our customers. At present there are no identifiable work arounds or ETA for a fix. Next Steps: A further update will be provided as soon as available.
- resolved Jun 25, 2021, 06:29 PM UTC
At this moment we believe the issues impacting RightSignature service have been resolved. We will continue to monitor closely. To report any observed issues with the service, please contact Citrix Support.
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