Citrix RightSignature incident
Users are unable to send documents for signature due to auth failures
Resolved after 1 hour 28 minutes, affecting RightSignature System Status, on June 10, 2025.
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
Affected components
Update timeline
- investigating Jun 10, 2025, 12:59 AM UTC
We are currently investigating this issue.
- identified Jun 10, 2025, 01:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2025, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 10, 2025, 01:56 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 10, 2025, 02:28 AM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
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