Cisco Web Security incident

Urgent ESA Issue - 2023-01-14-1

Resolved after 1 hour 52 minutes, on January 14, 2023.

resolved Jan 14, 2023, 09:46 PM UTC

An RFC has been reverted which is now allowing for successful connectivity between the ESA and Aggregator

Started
Jan 14, 2023, 07:54 PM UTC
Resolved
Jan 14, 2023, 09:46 PM UTC
Duration
1h 52m
Detected by Pingoru
Jan 14, 2023, 07:54 PM UTC

Update timeline

  1. identified Jan 14, 2023, 07:54 PM UTC

    Issue History 2023-01-14 14:54 ET – Initial document created 2023-01-14 16:40 ET – Change reverted and errors should no longer be seen Problem Description Certificate verification failing between ESAs and Cisco Aggregator Problem Symptoms Unable to connect to the Cisco Aggregator Server. Details: (60, 'SSL certificate problem: unable to get local issuer certificate Workaround/Solution An RFC has been reverted which is now allowing for successful connectivity between the ESA and Aggregator For More Information If you require further assistance, or if you have any further questions regarding this notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: Open a service request on Cisco.com By email By telephone

  2. resolved Jan 14, 2023, 09:46 PM UTC

    An RFC has been reverted which is now allowing for successful connectivity between the ESA and Aggregator

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