Cisco Security Cloud Control had 10 outages in the last 2 years totaling 25h 14m of downtime — averaging 0.4 incidents per month.
There were 10 Cisco Security Cloud Control outages since December 17, 2024 totaling 25h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We want to inform you that we are currently experiencing degraded performance affecting your service. Our team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible
we have identified the cause and fix has been deployed.
We are currently experiencing an issue affecting Duo Single Sign-On (SSO) functionality. Our team is actively working to resolve this matter. We will provide updates as progress is made.
We are seeing improvement in our system. We are currently monitoring the system.
We are seeing improvement in our system. We are currently monitoring the system.
We are currently monitoring the system
This incident has been resolved.
We're currently investigating an issue affecting customers with CCI integrated to their SCSO accounts: Problem: Auto-redirect from https://sign-on.security.cisco.com/ to https://id.cisco.com/ is no longer working after email entry. Workaround: Users need to manually select "Other login option" → "Cisco" to access their accounts. Will update as we have more information.
A fix has been identified and we are currently monitoring
This incident has been resolved.
SCC UI is facing frequent intermittent timeouts. We're looking into the root cause of the issue. We will keep you posted about the progress in issue resolution.
We are seeing the improvement in our service. And our User Interface & Sign-On are slowly recovering back now.
We are continuing to investigate this issue.
We continue to see improved responsiveness in our service.
We are observing SCC login functionality is stabilizing. We are currently monitoring our system
We are continuing to monitor for any further issues.
This incident has been resolved.
Security Cloud control team has identified an issue with SCC in APJC region. SCC currently not available in APJC region
We introduced a fix and currently monitoring the health
This incident has been resolved.
Security cloud control currently experiencing an issue with login to the service via SMS authentication method (MFA). All other multi factor authentication methods are working fine. Team is currently working on implementing a fix
We are continuing to work on a fix for this issue.
SMS MFA login issue fixed
The Unified Assistant in Security Cloud Control is currently experiencing an intermittent issue in all regions due to an issue with a third-party AI service provider. This prevents the system from generating responses to user requests periodically. We are working on resolving this issue . There are no observed impacts to other Assistants outside of Unified in SCC at this time.
Team is still investigating the issue and working toward a remediation
Team implemented a fix and the issue is now resolved
We are currently investigating this issue.
A fix has been implemented and we are currently monitoring the results
This incident has been resolved.
We are currently experiencing a specific outage on SCC, indicated by the following error: Code 740: Something went wrong on SCC.Our team is working to identify the cause and evaluate the scope of the impact. We will provide more information as soon as it becomes available. Next Update: [Insert timeframe for next update]
We are continuing to investigate this issue.
a fix has been successfully deployed. Issue is now resolved SCC is functioning properly.
On December 17, 2024, a configuration error on an Identity Provider routing rule resulted in a targeted rule being enforced as a default rule. All systems utilizing Security Cloud Sign On (SCSO) were impacted. This caused a service degradation for customers attempting to authenticate via SCSO. Cisco offers our sincerest apologies for the disruption caused by this incident.