Cisco Secure Email Threat Defense incident

Retrospective Verdict Delays

Notice Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a notice incident on November 13, 2023, lasting 20h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 07:13 PM UTC
Resolved
Nov 14, 2023, 03:22 PM UTC
Duration
20h 8m
Detected by Pingoru
Nov 13, 2023, 07:13 PM UTC

Update timeline

  1. investigating Nov 13, 2023, 07:13 PM UTC

    We are currently experiencing an ongoing intermittent issue with one of our processors, leading to delayed retrospective verdicts in North America. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.

  2. investigating Nov 13, 2023, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 13, 2023, 10:23 PM UTC

    Monitoring - As of 7 PM UTC, our Engineering team has implemented a fix to resolve the issue. We will share another update once our Engineering teams are confident that the matter is fully resolved.

  4. resolved Nov 14, 2023, 03:22 PM UTC

    This incident has been resolved.