Cisco Secure Email Threat Defense incident

Conviction Issues

Critical Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a critical incident on June 30, 2024 affecting Message Processing, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2024, 03:32 PM UTC
Resolved
Jun 30, 2024, 04:13 PM UTC
Duration
40m
Detected by Pingoru
Jun 30, 2024, 03:32 PM UTC

Affected components

Message Processing

Update timeline

  1. investigating Jun 30, 2024, 03:32 PM UTC

    Message processing is currently experiencing issues, and the UI may not be accurate regarding convictions. We are working to resolve this as quickly as possible.

  2. identified Jun 30, 2024, 03:55 PM UTC

    The issue has been identified and fix was implemented.

  3. monitoring Jun 30, 2024, 04:10 PM UTC

    Message processing has recovered and convictions should be visible in the UI.

  4. resolved Jun 30, 2024, 04:13 PM UTC

    The incident has been resolved now.