Cisco Secure Email Threat Defense incident

Service Degradation in North American and EU Region

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on July 19, 2024 affecting Message Processing and Message Processing, lasting 21h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 07:56 PM UTC
Resolved
Jul 20, 2024, 05:13 PM UTC
Duration
21h 16m
Detected by Pingoru
Jul 19, 2024, 07:56 PM UTC

Affected components

Message ProcessingMessage Processing

Update timeline

  1. investigating Jul 19, 2024, 07:56 PM UTC

    Secure Email Threat Defense is experiencing a delay in email processing. We are working to address this issue and will post an update when it is resolved.

  2. identified Jul 19, 2024, 08:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 20, 2024, 05:13 PM UTC

    The fix has been deployed to all environments.