Cisco Secure Email Threat Defense incident

Service degradation in ETD due to an upstream service

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on August 28, 2024 affecting Message Processing and Message Processing, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 02:14 PM UTC
Resolved
Sep 04, 2024, 10:16 AM UTC
Duration
6d 20h
Detected by Pingoru
Aug 28, 2024, 02:14 PM UTC

Affected components

Message ProcessingMessage Processing

Update timeline

  1. investigating Aug 28, 2024, 02:14 PM UTC

    We are currently investigating a temporary outage in our upstream service where some of the attachments are not scanned in a timely manner, but those attachments would be rescanned and action will be taken retrospectively. More information will be provided as it becomes available.

  2. resolved Sep 04, 2024, 10:16 AM UTC

    This incident has been resolved