Cisco Secure Email Threat Defense incident

Elevated False Positives for Spam messages

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on September 12, 2024 affecting Message Processing and Message Processing and 1 more component, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 04:00 PM UTC
Resolved
Sep 12, 2024, 10:31 PM UTC
Duration
6h 31m
Detected by Pingoru
Sep 12, 2024, 04:00 PM UTC

Affected components

Message ProcessingMessage ProcessingMessage ProcessingMessage Processing

Update timeline

  1. investigating Sep 12, 2024, 04:00 PM UTC

    We are currently experiencing an ongoing issue with one of our processors, leading to elevated false positives in our spam detection system. This issue is affecting a significant number of messages, and our team is actively engaged in investigating the root cause. We understand the inconvenience this situation may be causing and sincerely apologize for any disruption.

  2. investigating Sep 12, 2024, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2024, 10:31 PM UTC

    This incident has been resolved.