Cisco Secure Email Threat Defense incident

Data Processing Delays - Reporting Tools Affected

Major Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a major incident on November 12, 2024 affecting Management Portal, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 09:38 PM UTC
Resolved
Nov 13, 2024, 12:13 AM UTC
Duration
2h 35m
Detected by Pingoru
Nov 12, 2024, 09:38 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Nov 12, 2024, 09:38 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. identified Nov 12, 2024, 10:20 PM UTC

    The issue has been identified and we are in recovery phase now.

  3. monitoring Nov 12, 2024, 10:51 PM UTC

    We are back to normal operation and monitoring the situation closely.

  4. resolved Nov 13, 2024, 12:13 AM UTC

    The incident has been resolved