Cisco Secure Email Threat Defense incident

Data Processing Delays

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on January 6, 2025 affecting Management Portal and Management Portal and 1 more component, lasting 15h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 07:48 PM UTC
Resolved
Jan 07, 2025, 11:44 AM UTC
Duration
15h 55m
Detected by Pingoru
Jan 06, 2025, 07:48 PM UTC

Affected components

Management PortalManagement PortalManagement PortalManagement Portal

Update timeline

  1. investigating Jan 06, 2025, 07:48 PM UTC

    One of our data processing components is experiencing degradation which is causing a delay in ingesting ETD data into XDR. No other system impacts or data loss has been detected at this time. We have a fix in place and are working to fully restore the data ingestion across products. We will provide an update once the issue is fully resolved

  2. identified Jan 06, 2025, 07:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 07, 2025, 11:44 AM UTC

    This incident has been resolved. All data has now been process. There has been no data loss.