Cisco Secure Email Threat Defense incident

Service degradation in ETD due to an upstream service in India

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on January 7, 2025 affecting Message Processing, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 12:16 PM UTC
Resolved
Jan 10, 2025, 12:04 PM UTC
Duration
2d 23h
Detected by Pingoru
Jan 07, 2025, 12:16 PM UTC

Affected components

Message Processing

Update timeline

  1. investigating Jan 07, 2025, 12:16 PM UTC

    Secure Email Threat Defense is experiencing a delay in email processing in the India region. We are working to address this issue and will post an update as more information is available.

  2. investigating Jan 08, 2025, 09:34 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 08, 2025, 01:45 PM UTC

    A change has been implemented and we are now monitoring the results.

  4. monitoring Jan 09, 2025, 11:00 AM UTC

    We have seen the service return to normal and are continuing to monitor.

  5. resolved Jan 10, 2025, 12:04 PM UTC

    The issue has now been resolved. Normal service has resumed.