Resolved after 12 hours 17 minutes, on June 7, 2024.
This incident is now Resolved. All systems are performing as expected. If you are still experiencing any issues, please contact Meraki Customer Support.
Update timeline
- investigating Jun 07, 2024, 07:50 AM UTC
We are aware that a number of customers have reported issues claiming devices into organizations after the scheduled maintenance concluded earlier today. Engineers are actively investigating the root cause of the issue.
- identified Jun 07, 2024, 08:31 AM UTC
While the resolution is still in progress, claiming devices via API can be used as a workaround using this endpoint: https://developer.cisco.com/meraki/api-v1/claim-into-organization-inventory/. For more information about the API, please refer to this Knowledge Base Article: https://documentation.meraki.com/General_Administration/Other_Topics/Cisco_Meraki_Dashboard_API
- monitoring Jun 07, 2024, 01:46 PM UTC
Our teams have deployed a fix which has mitigated impact for customers. We will continue to monitoring systems for correct behavior.
- resolved Jun 07, 2024, 08:08 PM UTC
This incident is now Resolved. All systems are performing as expected. If you are still experiencing any issues, please contact Meraki Customer Support.
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