Resolved after 4 hours 11 minutes, on July 23, 2024.
Our remediation team has deployed a fix, and verified all alerts are being dispatched as expected. This incident is now resolved. If you continue to encounter any issues, please feel free to reach out to Meraki Customer Support.
Update timeline
- identified Jul 23, 2024, 11:29 PM UTC
We are aware that some customers may be experiencing failures for SMS and webhook alerts for MT devices. Our remediation teams are actively investigating this.
- identified Jul 24, 2024, 02:28 AM UTC
While our remediation team continues working towards a mitigation of this issue, we wanted to clarify the impact: all webhook-based alerting, as well as MT SMS based alerting is currently in-scope for impact.
- resolved Jul 24, 2024, 03:40 AM UTC
Our remediation team has deployed a fix, and verified all alerts are being dispatched as expected. This incident is now resolved. If you continue to encounter any issues, please feel free to reach out to Meraki Customer Support.
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