Cisco Meraki incident

Video playback issues

Resolved after 2 hours 26 minutes, on August 7, 2024.

resolved Aug 07, 2024, 08:50 PM UTC

Our teams have addressed the issue that was preventing playback of video from cameras not in a local network. Normal functionality has been fully restored. If you continue to experience issues, please reach out to Meraki Support.

Started
Aug 07, 2024, 06:24 PM UTC
Resolved
Aug 07, 2024, 08:50 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 07, 2024, 06:24 PM UTC

Update timeline

  1. investigating Aug 07, 2024, 06:24 PM UTC

    We are aware that some customers may be having issues with viewing video from cameras that are not in their local network. Our teams are actively investigating.

  2. resolved Aug 07, 2024, 08:50 PM UTC

    Our teams have addressed the issue that was preventing playback of video from cameras not in a local network. Normal functionality has been fully restored. If you continue to experience issues, please reach out to Meraki Support.

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