CircleLoop Outage History

CircleLoop is up right now

CircleLoop had 10 outages in the last 2 years totaling 5314h 19m of downtime — averaging 0.4 incidents per month.

There were 10 CircleLoop outages since April 17, 2025 totaling 5314h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.circleloop.com

Notice May 26, 2026

Desktop App Update Issues

Detected by Pingoru
May 26, 2026, 12:55 PM UTC
Resolved
Jun 02, 2026, 12:27 PM UTC
Duration
6d 23h
Timeline · 4 updates
  1. investigating May 26, 2026, 12:55 PM UTC

    Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

  2. identified May 26, 2026, 01:17 PM UTC

    We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

  3. identified Jun 02, 2026, 12:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 02, 2026, 12:27 PM UTC

    The auto updater is working fine.

Read the full incident report →

Minor March 4, 2026

Android Inbound Call Routing Error

Detected by Pingoru
Mar 04, 2026, 09:24 AM UTC
Resolved
Mar 31, 2026, 12:53 PM UTC
Duration
27d 3h
Affected: Inbound calls
Timeline · 2 updates
  1. identified Mar 04, 2026, 09:24 AM UTC

    The issue has been identified and a fix is currently being implemented.

  2. resolved Mar 31, 2026, 12:53 PM UTC

    After a production deployment on 31.03.2026, this has now been resolved.

Read the full incident report →

Minor February 27, 2026

Voicemail Records Failure; Inbound Call Redirect Failure; International Outbound Calls Failure

Detected by Pingoru
Feb 27, 2026, 10:29 AM UTC
Resolved
Mar 03, 2026, 11:28 AM UTC
Duration
4d
Affected: Inbound callsiOS AppOutbound calls
Timeline · 4 updates
  1. identified Feb 27, 2026, 10:29 AM UTC

    The root cause has been identified, and the fix is currently undergoing testing.

  2. monitoring Mar 02, 2026, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 03, 2026, 11:25 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2026, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 28, 2025

Update issues for MAC application

Detected by Pingoru
Aug 28, 2025, 09:37 AM UTC
Resolved
Oct 15, 2025, 02:57 PM UTC
Duration
48d 5h
Timeline · 2 updates
  1. identified Aug 28, 2025, 09:37 AM UTC

    We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

  2. resolved Oct 15, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Incoming Calls to Mobile numbers

Detected by Pingoru
Aug 05, 2025, 10:39 AM UTC
Resolved
Aug 05, 2025, 12:49 PM UTC
Duration
2h 9m
Affected: Inbound calls
Timeline · 2 updates
  1. identified Aug 05, 2025, 10:39 AM UTC

    We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

  2. resolved Aug 05, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2025

Presence/Status issues

Detected by Pingoru
Jul 30, 2025, 01:09 PM UTC
Resolved
Jul 31, 2025, 01:20 PM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Jul 30, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2025, 01:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 30, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2025, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Presence/Status issues - Call impacting

Detected by Pingoru
Jul 30, 2025, 10:05 AM UTC
Resolved
Jul 30, 2025, 11:39 AM UTC
Duration
1h 33m
Affected: Inbound calls
Timeline · 5 updates
  1. investigating Jul 30, 2025, 10:05 AM UTC

    We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

  2. investigating Jul 30, 2025, 10:30 AM UTC

    We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

  3. investigating Jul 30, 2025, 11:02 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 30, 2025, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 30, 2025, 11:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2025

Issues call EE Numbers

Detected by Pingoru
Jul 24, 2025, 12:39 PM UTC
Resolved
Jul 25, 2025, 08:10 AM UTC
Duration
19h 31m
Affected: Outbound calls
Timeline · 2 updates
  1. investigating Jul 24, 2025, 12:39 PM UTC

    We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

  2. resolved Jul 25, 2025, 08:10 AM UTC

    We have received response from EE that they believe the issue to now be resolved.

Read the full incident report →

Minor July 3, 2025

Incound Calling - iOS

Detected by Pingoru
Jul 03, 2025, 11:12 AM UTC
Resolved
Jul 03, 2025, 01:30 PM UTC
Duration
2h 17m
Affected: Inbound callsiOS App
Timeline · 4 updates
  1. identified Jul 03, 2025, 11:12 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 03, 2025, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 03, 2025, 12:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 03, 2025, 01:30 PM UTC

    This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

Read the full incident report →

Minor April 17, 2025

Identified Issue with SMS

Detected by Pingoru
Apr 17, 2025, 10:19 AM UTC
Resolved
Aug 28, 2025, 09:34 AM UTC
Duration
132d 23h
Affected: SMS
Timeline · 3 updates
  1. identified Apr 17, 2025, 10:19 AM UTC

    We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

  2. identified Aug 28, 2025, 09:34 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 28, 2025, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →