Ciptex experienced a minor incident on August 13, 2026 affecting Ciptex NOC General Notifications, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 06:14 PM UTC
We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.
- monitoring Aug 13, 2026, 07:35 PM UTC
A fix has been deployed and all services are fully operational. Our team is actively monitoring performance to ensure continued stability.
- resolved Aug 13, 2026, 09:25 PM UTC
After a period of monitoring, we can confirm that the issue is fully resolved and all systems are back to normal operation.