Ciptex incident
Twilio - Increased rate of 11200 warnings from Programmable Video
Ciptex experienced a minor incident on April 27, 2026 affecting Twilio Flex Programmable Voice, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 06:53 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Apr 27, 2026, 06:59 PM UTC
Twilio engineers have identified an issue with Increased rates of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 27, 2026, 08:30 PM UTC
Twilio engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 27, 2026, 09:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.