Ciptex incident

Twilio - Engineers are Investigating Issues with a Subset of Pages in Console

Minor Resolved View vendor source →

Ciptex experienced a minor incident on June 25, 2026 affecting Twilio Console, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 04:28 PM UTC
Resolved
Jun 25, 2026, 06:43 PM UTC
Duration
2h 14m
Detected by Pingoru
Jun 25, 2026, 04:28 PM UTC

Affected components

Twilio Console

Update timeline

  1. investigating Jun 25, 2026, 04:28 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jun 25, 2026, 04:32 PM UTC

    Twilio monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Their engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. resolved Jun 25, 2026, 06:43 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.