Ciptex incident
Twilio - Flex Insights – Playback Failing for External Recordings
Affected components
Update timeline
- investigating Mar 30, 2026, 01:50 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 30, 2026, 01:53 PM UTC
Twilio engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Mar 30, 2026, 02:09 PM UTC
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Mar 30, 2026, 02:37 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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