Ciptex incident

Twilio Accounts May Not Be Able to Capture Speech Using <gather>

Minor Resolved View vendor source →

Ciptex experienced a minor incident on May 13, 2026 affecting Twilio TwiML, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 09:29 PM UTC
Resolved
May 13, 2026, 10:12 PM UTC
Duration
43m
Detected by Pingoru
May 13, 2026, 09:29 PM UTC

Affected components

Twilio TwiML

Update timeline

  1. investigating May 13, 2026, 09:29 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating May 13, 2026, 09:32 PM UTC

    Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved May 13, 2026, 10:12 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.