Ciptex incident

Twilio - Voice call failures from Germany network subscribers to Germany numbers.

Minor Resolved View vendor source →

Ciptex experienced a minor incident on May 7, 2026 affecting Twilio PSTN and Twilio Voice, Europe, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 12:37 PM UTC
Resolved
May 07, 2026, 12:57 PM UTC
Duration
19m
Detected by Pingoru
May 07, 2026, 12:37 PM UTC

Affected components

Twilio PSTNTwilio Voice, Europe

Update timeline

  1. investigating May 07, 2026, 12:37 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating May 07, 2026, 12:40 PM UTC

    Twilio monitoring systems have detected a potential issue with inbound calls failing via the carrier Telefonica in Germany. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. resolved May 07, 2026, 12:57 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.