Ciptex incident
Twilio - Voice call failures from Germany network subscribers to Germany numbers.
Ciptex experienced a minor incident on May 7, 2026 affecting Twilio PSTN and Twilio Voice, Europe, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 12:37 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 07, 2026, 12:40 PM UTC
Twilio monitoring systems have detected a potential issue with inbound calls failing via the carrier Telefonica in Germany. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved May 07, 2026, 12:57 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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