Ciptex experienced a minor incident on April 21, 2026 affecting Twilio TaskRouter and Twilio Flex Application Platform, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Twilio TaskRouterTwilio Flex Application Platform
Update timeline
- investigating Apr 21, 2026, 07:57 AM UTC
Twilio are currently investigating a potential issue affecting team status visibility within Flex. Core call handling, including inbound routing, caller identification, and outbound dialling, remains fully operational. Twilio are working to identify the cause and will update this page as more information becomes available. We will provide a further update in 1 hour or as soon as one becomes available.