AWS Transcoding Partially Available

Update timeline

1. monitoring Dec 07, 2021, 05:05 PM UTC

   Amazon Web Services is currently experiencing a partial outage. This is negatively affecting how videos are transcoded, which will keep users from playing new videos via the Cinebody Platform.

2. monitoring Dec 07, 2021, 06:38 PM UTC

   AWS has identified a root cause & is currently working to resolve this issue. More information can be found here https://status.aws.amazon.com/ Note that videos can still be uploaded & downloaded via the platform.

3. monitoring Dec 07, 2021, 08:11 PM UTC

   Update from AWS: "We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication."

4. monitoring Dec 07, 2021, 09:41 PM UTC

   We are continuously monitoring the AWS outage reports & updates.

5. resolved Dec 07, 2021, 10:38 PM UTC

   AWS transcoder is back online. Transcoding jobs are in queue and all jobs should be completed shortly.