Resolved after 1 hour 52 minutes, affecting Cinebody Website - pro.cinebody.com and Cinebody iOS App and 1 more, on June 13, 2023.
Services have recovered but there may be some delays in transcoding videos.
Affected components
Update timeline
- investigating Jun 13, 2023, 08:15 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jun 13, 2023, 08:30 PM UTC
The root cause of the outage is related to AWS service outages (https://health.aws.amazon.com/health/status). We are working on a solution to bring Cinebody fully back online.
- monitoring Jun 13, 2023, 09:07 PM UTC
Cinebody services are recovering. Users may still experience degraded performance.
- monitoring Jun 13, 2023, 09:41 PM UTC
Services have recovered but there may be some delays in transcoding videos.
- resolved Jun 13, 2023, 10:08 PM UTC
All services are operational.
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