Site Outage 12/20/25
Timeline · 1 update
- resolved Dec 23, 2025, 02:09 PM UTC
Sites were down for an hour due to issue with sessions.
CINC Outage History
CINC is up right nowCINC had 4 outages in the last 2 years totaling 25h 33m of downtime, averaging 0.2 incidents per month.
There were 4 CINC outages since April 9, 2025 totaling 25h 33m of downtime. Each is summarised below. Incident details, duration, and resolution information.
AWS Global Outage
Affected: Agent DashboardHomeseeker WebsiteEmail - ProcessorSwitchboard Sarah
Timeline · 3 updates
- monitoring Oct 20, 2025, 03:40 PM UTC
Due to the AWS (Amazon Web Services) outage, certain platform features that rely on third party integrations are experiencing delays or errors. CINC is currently monitoring the situation but, as of now, there are no reported issues with the core CINC CRM or public facing sites stemming from the outage; lead communications and lead registration are unaffected. We will continue to monitor and post updates. Thank you for your patience.
- monitoring Oct 20, 2025, 03:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:30 PM UTC
The AWS outage has been resolved and third party services are resuming normal operations. We will continue to montior for any abnormal or unusual activity on the platform. Thank you for your patience.
Site Outage 7/11/25
Affected: Agent DashboardCINC for AgentsHomeseeker WebsiteHouses.netEmail - ProcessorOpen HousesSwitchboard Sarah
Timeline · 4 updates
- investigating Jul 11, 2025, 11:47 AM UTC
CINC is experiencing a network outage that is affecting all sites. The CRM, Agent App, and Consumer Sites are currently down. The tech and network teams are working to resolve the issue ASAP.
- investigating Jul 11, 2025, 12:23 PM UTC
The Consumer Site and CRM components are back up and running. Some initial slowness/lag is expected after logging in but will clear up shortly. The tech team is continuing to monitor and investigate.
- monitoring Jul 11, 2025, 12:39 PM UTC
All Consumer Site, App, and CRM functionality appears to be functioning normally. We are continuing to monitor.
- resolved Jul 11, 2025, 03:41 PM UTC
This incident has been resolved.
Site Outage 4/9/25
Affected: Agent DashboardHomeseeker Website
Timeline · 3 updates
- investigating Apr 09, 2025, 10:26 PM UTC
We are currently investigating an issue with our DNS Service that is causing CINC sites to not load.
- monitoring Apr 09, 2025, 10:55 PM UTC
A fix has been implemented and the sites are back up. We will continue to monitor for any further issues.
- resolved Apr 10, 2025, 12:16 PM UTC
This incident has been resolved