CINC experienced a minor incident on October 20, 2025 affecting Agent Dashboard and Homeseeker Website and 1 more component, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:40 PM UTC
Due to the AWS (Amazon Web Services) outage, certain platform features that rely on third party integrations are experiencing delays or errors. CINC is currently monitoring the situation but, as of now, there are no reported issues with the core CINC CRM or public facing sites stemming from the outage; lead communications and lead registration are unaffected. We will continue to monitor and post updates. Thank you for your patience.
- monitoring Oct 20, 2025, 03:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:30 PM UTC
The AWS outage has been resolved and third party services are resuming normal operations. We will continue to montior for any abnormal or unusual activity on the platform. Thank you for your patience.