Cielo incident

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Minor Resolved View vendor source →

Cielo experienced a minor incident on August 31, 2026 affecting e-Commerce - Parceiros and e-Commerce - PSP, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 03:27 PM UTC
Resolved
Aug 31, 2026, 04:43 PM UTC
Duration
1h 15m
Detected by Pingoru
Aug 31, 2026, 03:27 PM UTC

Affected components

e-Commerce - Parceirose-Commerce - PSP

Update timeline

  1. investigating Aug 31, 2026, 03:27 PM UTC

    Estamos investigando.

  2. investigating Aug 31, 2026, 03:27 PM UTC

    Identificado um problema no ambiente da Redecard

  3. investigating Aug 31, 2026, 04:43 PM UTC

    Ambiente normalizado.

  4. resolved Aug 31, 2026, 04:43 PM UTC

    Ambiente normalizado.