Cielo incident

Queda na taxa de conversão de pagamentos Pix para a instituição Nubank

Minor Resolved View vendor source →

Cielo experienced a minor incident on September 4, 2026 affecting Pix, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 10:11 PM UTC
Resolved
Sep 05, 2026, 02:11 AM UTC
Duration
4h
Detected by Pingoru
Sep 04, 2026, 10:11 PM UTC

Affected components

Pix

Update timeline

  1. investigating Sep 04, 2026, 10:59 PM UTC

    Identificada a queda de conversão de pagamentos do Pix, solicitada a análise do parceiro.

  2. investigating Sep 05, 2026, 12:49 AM UTC

    Seguimos aguardando retorno.

  3. resolved Sep 05, 2026, 02:50 AM UTC

    Ambiente normalizado às 23h09, após intervenção técnica por parte do parceiro.