Resolved after 13 minutes, on December 19, 2021.
Church Online Platform experienced an outage Sunday that impacted a small number of services. We know these issues greatly impact your ministry, so our team has allocated additional resources to ensure platform stability for your Christmas services and beyond. The cause of the outage was quickly identified, which ended up being a component of our software that didn't scale adequately with increased usage. Again, we're confident we've properly addressed the issue and are excited to see even more people engaging with your church this Christmas. If you have any questions, please reach out to our Support Team any time at support.online.church.
Update timeline
- investigating Dec 19, 2021, 06:31 PM UTC
We are actively investigating a known outage. We know these issues can have a significant impact on your ministry & are working diligently to fix this issue.
- resolved Dec 19, 2021, 06:45 PM UTC
This incident has been resolved.
- postmortem Dec 21, 2021, 09:59 PM UTC
Church Online Platform experienced an outage Sunday that impacted a small number of services. We know these issues greatly impact your ministry, so our team has allocated additional resources to ensure platform stability for your Christmas services and beyond. The cause of the outage was quickly identified, which ended up being a component of our software that didn't scale adequately with increased usage. Again, we're confident we've properly addressed the issue and are excited to see even more people engaging with your church this Christmas. If you have any questions, please reach out to our Support Team any time at support.online.church.
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