Church Online Platform incident

Missing Data in Analytics

Resolved after 4 hours 2 minutes, on July 24, 2023.

monitoring Jul 24, 2023, 05:17 PM UTC

We have deployed a fix and Analytics should be restored. If you have any issues, please reach out to our Support Team!

Started
Jul 24, 2023, 02:05 PM UTC
Resolved
Jul 24, 2023, 06:07 PM UTC
Duration
4h 2m
Detected by Pingoru
Jul 24, 2023, 02:05 PM UTC

Update timeline

  1. identified Jul 24, 2023, 02:05 PM UTC

    Over the weekend, we identified an issue with data not reporting accurately to the Analytics page. Our team is currently investigating the cause of this issue & will update here as soon as we know more.

  2. identified Jul 24, 2023, 02:19 PM UTC

    We have identified the root issue for this & are currently running a query to restore the data to the Analytics page.

  3. monitoring Jul 24, 2023, 05:17 PM UTC

    We have deployed a fix and Analytics should be restored. If you have any issues, please reach out to our Support Team!

  4. resolved Jul 24, 2023, 06:07 PM UTC

    Data has been restored & this issue is now resolved.

Your product runs on more than Church Online Platform

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →