Chromatic incident

Some SSO features are failing with an exception

Minor Resolved View vendor source →

Chromatic experienced a minor incident on October 10, 2025 affecting SSO Authentication, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 04:07 PM UTC
Resolved
Oct 10, 2025, 08:37 PM UTC
Duration
4h 30m
Detected by Pingoru
Oct 10, 2025, 04:07 PM UTC

Affected components

SSO Authentication

Update timeline

  1. investigating Oct 10, 2025, 04:07 PM UTC

    We have received reports that SSO is failing with the message Unknown error: An exception occurred. We believe that we have isolated the cause of this error and are working on an immediate fix. We will keep this page up to date with the status of this incident.

  2. resolved Oct 10, 2025, 08:37 PM UTC

    We have deployed mitigations for the SSO issue and are cautiously optimistic that we have a resolution. We are continuing to monitor for recurrence or for other related problems.