Chromatic incident

Project URLs are not accessible when logged out

Minor Resolved View vendor source →

Chromatic experienced a minor incident on December 15, 2025, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 03:01 AM UTC
Resolved
Dec 15, 2025, 03:31 AM UTC
Duration
30m
Detected by Pingoru
Dec 15, 2025, 03:01 AM UTC

Update timeline

  1. investigating Dec 15, 2025, 03:01 AM UTC

    Currently anonymous access to any (potentially authenticated) Chromatic URL will timeout with a 504 error. This includes URLs for projects which should be public.

  2. investigating Dec 15, 2025, 03:14 AM UTC

    Note you can access projects if you are logged in at www.chromatic.com

  3. investigating Dec 15, 2025, 03:15 AM UTC

    We have identified the root cause and are working on a fix that we believe will resolve this incident. We will update this page with an update shortly.

  4. resolved Dec 15, 2025, 03:31 AM UTC

    We've resolved the underlying issue for this incident and believe all Chromatic's functionality is returned to normal. If you are continuing to have problems with accessing your Chromatic app, please reach out to support.