Chord Outage History

Chord had 15 outages in the last 2 years totaling 83h 0m of downtime — averaging 0.6 incidents per month.

There were 15 Chord outages since February 10, 2025 totaling 83h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.chord.co

Minor August 5, 2026

Chord Analytics Service Disruption

Detected by Pingoru: Aug 05, 2026, 10:31 PM UTC
Resolved: Aug 06, 2026, 12:23 AM UTC
Duration: 1h 52m

Affected: Hub

Timeline · 4 updates

investigating Aug 05, 2026, 10:31 PM UTC

We have identified an issue with a third-party service provider that is currently impacting analytics features. Brands may not be able to navigate reporting and dashboards during this time. Our team is investigating and working to resolve this as quickly as possible. We apologize for the disruption and appreciate your patience.
identified Aug 05, 2026, 11:56 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 05, 2026, 11:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 06, 2026, 12:23 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Analytics Service Degradation

Detected by Pingoru: Aug 03, 2026, 02:46 PM UTC
Resolved: Aug 03, 2026, 04:03 PM UTC
Duration: 1h 17m

Affected: Hub

Timeline · 4 updates

identified Aug 03, 2026, 02:46 PM UTC

We have identified an issue with a third-party service provider that is currently impacting analytics features. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible. We will share updates here as soon as more information becomes available. Thank you for your patience and understanding.
monitoring Aug 03, 2026, 03:47 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Aug 03, 2026, 03:47 PM UTC

We are continuing to monitor for any further issues.
resolved Aug 03, 2026, 04:03 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 7, 2026

Infrastructure issue

Detected by Pingoru: Jul 07, 2026, 04:22 AM UTC
Resolved: Jul 07, 2026, 06:48 AM UTC
Duration: 2h 26m

Affected: Hub

Timeline · 4 updates

investigating Jul 07, 2026, 04:22 AM UTC

We are investigating an infrastructure issue impacting Chord AI
investigating Jul 07, 2026, 04:23 AM UTC

We are continuing to investigate this issue.
investigating Jul 07, 2026, 06:45 AM UTC

This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support.
resolved Jul 07, 2026, 06:48 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Investigating — Chord Hub unavailable

Detected by Pingoru: Jun 11, 2026, 03:25 PM UTC
Resolved: Jun 11, 2026, 04:01 PM UTC
Duration: 36m

Affected: Hub

Timeline · 2 updates

investigating Jun 11, 2026, 03:25 PM UTC

We are currently investigating an issue causing the Chord Hub to be unavailable. Our team is actively working to identify the cause. We will provide another update as soon as we have more information. We apologize for the disruption.
resolved Jun 11, 2026, 04:01 PM UTC

This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support.

Read the full incident report →

Notice May 22, 2026

Chord Copilot Outage

Detected by Pingoru: May 22, 2026, 01:56 PM UTC
Resolved: May 22, 2026, 02:08 PM UTC
Duration: 12m

Affected: Hub

Timeline · 3 updates

investigating May 22, 2026, 01:56 PM UTC

Our engineering team is actively investigating the issue, and we will provide updates as soon as possible.
monitoring May 22, 2026, 02:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 22, 2026, 02:08 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 20, 2026

Degraded performance - Chord Copilot

Detected by Pingoru: May 20, 2026, 02:50 PM UTC
Resolved: May 20, 2026, 04:28 PM UTC
Duration: 1h 37m

Affected: Hub

Timeline · 2 updates

identified May 20, 2026, 02:50 PM UTC

We have identified an issue causing degraded performance with Chord Copilot. We are monitoring and will provide updates as soon as possible.
resolved May 20, 2026, 04:28 PM UTC

This incident with our third-party provider has been resolved.

Read the full incident report →

Notice May 18, 2026

Chord Copilot Service Disruptions

Detected by Pingoru: May 18, 2026, 02:35 PM UTC
Resolved: May 18, 2026, 03:30 PM UTC
Duration: 54m

Affected: Hub

Timeline · 2 updates

investigating May 18, 2026, 02:35 PM UTC

We are currently investigating an issue affecting Chord Copilot. Some users may experience errors. Our team is actively working to identify the cause. We will provide updates as more information becomes available.
resolved May 18, 2026, 03:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Chord CDP - Degraded Performance

Detected by Pingoru: Nov 18, 2025, 02:00 PM UTC
Resolved: Nov 18, 2025, 09:29 PM UTC
Duration: 7h 28m

Affected: Chord CDP

Timeline · 3 updates

investigating Nov 18, 2025, 02:00 PM UTC

Chord CDP is experiencing degraded performance. This is an identified issue with a third-party service provider and is currently being resolved.
monitoring Nov 18, 2025, 02:01 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 18, 2025, 09:29 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Chord OMS - Partial Degradation

Detected by Pingoru: Nov 18, 2025, 01:51 PM UTC
Resolved: Nov 18, 2025, 09:30 PM UTC
Duration: 7h 39m

Affected: OMS

Timeline · 2 updates

monitoring Nov 18, 2025, 01:51 PM UTC

Brand customers may experience issues when checking out on storefronts. This is an identified issue with a third-party service provider and is currently being resolved.
resolved Nov 18, 2025, 09:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Chord Platform - Degraded Service

Detected by Pingoru: Nov 18, 2025, 01:31 PM UTC
Resolved: Nov 18, 2025, 09:30 PM UTC
Duration: 7h 59m

Affected: Hub

Timeline · 3 updates

monitoring Nov 18, 2025, 01:31 PM UTC

Customers may experience issues when trying to access the Chord platform. This is an identified issue with a third-party service provider and is currently being resolved.
monitoring Nov 18, 2025, 09:30 PM UTC

This incident has been resolved.
resolved Nov 18, 2025, 09:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Chord Documentation Outage

Detected by Pingoru: Nov 18, 2025, 01:19 PM UTC
Resolved: Nov 18, 2025, 09:30 PM UTC
Duration: 8h 11m

Affected: Documentation

Timeline · 3 updates

monitoring Nov 18, 2025, 01:19 PM UTC

Chord's documentation site is currently experiencing an outage. Documentation may not be accessible during this time. The incident has been recorded and is being investigated.
monitoring Nov 18, 2025, 01:20 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 09:30 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 5, 2025

Chord Docs Platform Disruption: Partial Outage and Performance Degradation

Detected by Pingoru: Aug 05, 2025, 05:14 PM UTC
Resolved: Aug 06, 2025, 01:43 PM UTC
Duration: 20h 29m

Affected: Documentation

Timeline · 2 updates

monitoring Aug 05, 2025, 05:14 PM UTC

We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
resolved Aug 06, 2025, 01:43 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 4, 2025

Chord Docs Platform Disruption: Partial Outage and Performance Degradation Resolved

Detected by Pingoru: Aug 04, 2025, 07:18 PM UTC
Resolved: Aug 05, 2025, 12:31 PM UTC
Duration: 17h 13m

Affected: Documentation

Timeline · 2 updates

monitoring Aug 04, 2025, 07:18 PM UTC

We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
resolved Aug 05, 2025, 12:31 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 19, 2025

Chord Activations are currently unavailable on the platform.

Detected by Pingoru: Mar 19, 2025, 10:10 PM UTC
Resolved: Mar 20, 2025, 01:26 AM UTC
Duration: 3h 15m

Affected: Hub

Timeline · 2 updates

investigating Mar 19, 2025, 10:10 PM UTC

We are currently investigating this issue and will provide an update once the issue is identified and fixed.
resolved Mar 20, 2025, 01:26 AM UTC

This incident has been resolved. Chord Activations functionality has been restored on our platform.

Read the full incident report →

Critical February 10, 2025

Systemwide Outage

Detected by Pingoru: Feb 10, 2025, 05:38 PM UTC
Resolved: Feb 10, 2025, 07:26 PM UTC
Duration: 1h 47m

Affected: HubOMSAPI

Timeline · 4 updates

investigating Feb 10, 2025, 05:38 PM UTC

Chord is currently experiencing an unexpected service outage. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. Users may experience login failures in the Chord data platform and legacy services.
investigating Feb 10, 2025, 05:40 PM UTC

We are continuing to investigate this issue.
identified Feb 10, 2025, 07:15 PM UTC

We are continuing to investigate this issue.
resolved Feb 10, 2025, 07:26 PM UTC

The incident has been resolved. The Chord data platform and legacy services are now fully operational.

Read the full incident report →