Chord Outage History
Chord degraded View live status →Pingoru has recorded 31 incidents for Chord: 13 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 4 of 744 (1%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 3 | 29 of 744 (4%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Notice August 17, 2026 Degraded Performance: Ask Chord to Audiences 1d 2h Hub
Started Aug 17, 2026, 04:36 PM UTC· resolved Aug 18, 2026, 06:38 PM UTC
- monitoring Aug 17, 2026, 04:36 PM UTC
We're currently experiencing degraded performance with the Ask Chord to Audiences workflow. This is caused by an ongoing outage with a third-party provider, GitHub. Impact: Users may be unable to create or update audiences through Ask Chord. Status: We're monitoring the outage status and will restore full functionality once their service is back online.
- resolved Aug 18, 2026, 06:38 PM UTC
This incident has been resolved.
Minor August 5, 2026 Chord Analytics Service Disruption 1h 52m Hub
Started Aug 05, 2026, 10:31 PM UTC· resolved Aug 06, 2026, 12:23 AM UTC
- investigating Aug 05, 2026, 10:31 PM UTC
We have identified an issue with a third-party service provider that is currently impacting analytics features. Brands may not be able to navigate reporting and dashboards during this time. Our team is investigating and working to resolve this as quickly as possible. We apologize for the disruption and appreciate your patience.
- identified Aug 05, 2026, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 11:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 12:23 AM UTC
This incident has been resolved.
Minor August 3, 2026 Analytics Service Degradation 1h 17m Hub
Started Aug 03, 2026, 02:46 PM UTC· resolved Aug 03, 2026, 04:03 PM UTC
- identified Aug 03, 2026, 02:46 PM UTC
We have identified an issue with a third-party service provider that is currently impacting analytics features. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible. We will share updates here as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Aug 03, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 03, 2026, 03:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 03, 2026, 04:03 PM UTC
This incident has been resolved.
Notice July 7, 2026 Infrastructure issue 2h 26m Hub
Started Jul 07, 2026, 04:22 AM UTC· resolved Jul 07, 2026, 06:48 AM UTC
- investigating Jul 07, 2026, 04:22 AM UTC
We are investigating an infrastructure issue impacting Chord AI
- investigating Jul 07, 2026, 04:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2026, 06:45 AM UTC
This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support.
- resolved Jul 07, 2026, 06:48 AM UTC
This incident has been resolved.
Notice June 11, 2026 Investigating — Chord Hub unavailable 36m Hub
Started Jun 11, 2026, 03:25 PM UTC· resolved Jun 11, 2026, 04:01 PM UTC
- investigating Jun 11, 2026, 03:25 PM UTC
We are currently investigating an issue causing the Chord Hub to be unavailable. Our team is actively working to identify the cause. We will provide another update as soon as we have more information. We apologize for the disruption.
- resolved Jun 11, 2026, 04:01 PM UTC
This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support.
Notice May 22, 2026 Chord Copilot Outage 12m Hub
Started May 22, 2026, 01:56 PM UTC· resolved May 22, 2026, 02:08 PM UTC
- investigating May 22, 2026, 01:56 PM UTC
Our engineering team is actively investigating the issue, and we will provide updates as soon as possible.
- monitoring May 22, 2026, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 02:08 PM UTC
This incident has been resolved.
Notice May 20, 2026 Degraded performance - Chord Copilot 1h 37m Hub
Started May 20, 2026, 02:50 PM UTC· resolved May 20, 2026, 04:28 PM UTC
- identified May 20, 2026, 02:50 PM UTC
We have identified an issue causing degraded performance with Chord Copilot. We are monitoring and will provide updates as soon as possible.
- resolved May 20, 2026, 04:28 PM UTC
This incident with our third-party provider has been resolved.
Notice May 18, 2026 Chord Copilot Service Disruptions 54m Hub
Started May 18, 2026, 02:35 PM UTC· resolved May 18, 2026, 03:30 PM UTC
- investigating May 18, 2026, 02:35 PM UTC
We are currently investigating an issue affecting Chord Copilot. Some users may experience errors. Our team is actively working to identify the cause. We will provide updates as more information becomes available.
- resolved May 18, 2026, 03:30 PM UTC
This incident has been resolved.
Notice November 18, 2025 Chord CDP - Degraded Performance 7h 28m Chord CDP
Started Nov 18, 2025, 02:00 PM UTC· resolved Nov 18, 2025, 09:29 PM UTC
- investigating Nov 18, 2025, 02:00 PM UTC
Chord CDP is experiencing degraded performance. This is an identified issue with a third-party service provider and is currently being resolved.
- monitoring Nov 18, 2025, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 09:29 PM UTC
This incident has been resolved.
Notice November 18, 2025 Chord OMS - Partial Degradation 7h 39m OMS
Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 18, 2025, 09:30 PM UTC
- monitoring Nov 18, 2025, 01:51 PM UTC
Brand customers may experience issues when checking out on storefronts. This is an identified issue with a third-party service provider and is currently being resolved.
- resolved Nov 18, 2025, 09:30 PM UTC
This incident has been resolved.
Notice November 18, 2025 Chord Platform - Degraded Service 7h 59m Hub
Started Nov 18, 2025, 01:31 PM UTC· resolved Nov 18, 2025, 09:30 PM UTC
- monitoring Nov 18, 2025, 01:31 PM UTC
Customers may experience issues when trying to access the Chord platform. This is an identified issue with a third-party service provider and is currently being resolved.
- monitoring Nov 18, 2025, 09:30 PM UTC
This incident has been resolved.
- resolved Nov 18, 2025, 09:30 PM UTC
This incident has been resolved.
Notice November 18, 2025 Chord Documentation Outage 8h 11m Documentation
Started Nov 18, 2025, 01:19 PM UTC· resolved Nov 18, 2025, 09:30 PM UTC
- monitoring Nov 18, 2025, 01:19 PM UTC
Chord's documentation site is currently experiencing an outage. Documentation may not be accessible during this time. The incident has been recorded and is being investigated.
- monitoring Nov 18, 2025, 01:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 09:30 PM UTC
This incident has been resolved.
Notice August 5, 2025 Chord Docs Platform Disruption: Partial Outage and Performance Degradation 20h 29m Documentation
Started Aug 05, 2025, 05:14 PM UTC· resolved Aug 06, 2025, 01:43 PM UTC
- monitoring Aug 05, 2025, 05:14 PM UTC
We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
- resolved Aug 06, 2025, 01:43 PM UTC
This incident has been resolved.
Notice August 4, 2025 Chord Docs Platform Disruption: Partial Outage and Performance Degradation Resolved 17h 13m Documentation
Started Aug 04, 2025, 07:18 PM UTC· resolved Aug 05, 2025, 12:31 PM UTC
- monitoring Aug 04, 2025, 07:18 PM UTC
We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.
- resolved Aug 05, 2025, 12:31 PM UTC
This incident has been resolved.
Notice March 19, 2025 Chord Activations are currently unavailable on the platform. 3h 15m Hub
Started Mar 19, 2025, 10:10 PM UTC· resolved Mar 20, 2025, 01:26 AM UTC
- investigating Mar 19, 2025, 10:10 PM UTC
We are currently investigating this issue and will provide an update once the issue is identified and fixed.
- resolved Mar 20, 2025, 01:26 AM UTC
This incident has been resolved. Chord Activations functionality has been restored on our platform.
Critical February 10, 2025 Systemwide Outage 1h 47m Hub, OMS, API
Started Feb 10, 2025, 05:38 PM UTC· resolved Feb 10, 2025, 07:26 PM UTC
- investigating Feb 10, 2025, 05:38 PM UTC
Chord is currently experiencing an unexpected service outage. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. Users may experience login failures in the Chord data platform and legacy services.
- investigating Feb 10, 2025, 05:40 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2025, 07:15 PM UTC
We are continuing to investigate this issue.
- resolved Feb 10, 2025, 07:26 PM UTC
The incident has been resolved. The Chord data platform and legacy services are now fully operational.