Chili Piper experienced a critical incident on June 12, 2025 affecting Google Cloud Storage and Google Calendar and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:52 PM UTC
Google IAM service is currently experiencing issues resulting in pages that display Google calendars to either load slowly, or not at all. We are awaiting a fix from Google. All customers across all platforms are impacted.
- identified Jun 12, 2025, 06:55 PM UTC
For further updates, please refer to Google's status page for their identity provider status: https://status.cloud.google.com/
- identified Jun 12, 2025, 09:21 PM UTC
We are receiving many questions around events that are actively getting booked not appearing in Google invites, and what this means for customers. Hopefully we can highlight some important points here. - Invites are failing to get created. This impacts both prospects/customers and your assignees/bookers - The meeting within the CRM and Chili Piper may exist, but the calendar invite will not - Right now, we don't have any way to replay these events - We will see missing invites from the time the outage started until it resolves on Google's side We are working with engineers to see if it may be possible to replay these events, however as mentioned it is not currently possible. If this changes, we will provide an update here with details. Until that time comes, we are recommending a few different options: a) book the events to Google manually for each new booking b) rely on a CRM sync to create / sync the missing google events c) once the outage is over, cancel the event and re-book to the same date/time with all guests Unfortunately, until the outage is over and Google services are restored, we will likely continue to see the issue continue.
- resolved Jun 12, 2025, 10:45 PM UTC
Google has marked most services as recovered, and we are seeing recovery from our services as well. Please reference Google's status page at https://status.cloud.google.com/ in case you continue to experience issues with invite creation or logins as some services might still be recovering slowly. The latest status of these issues can be found there.