Cherwell experienced a notice incident on April 6, 2026 affecting Service Manager / Asset Manager (NVZ), lasting 44s. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NVZ)
Update timeline
- investigating Apr 06, 2026, 03:20 PM UTC
We are seeing reports of performance degradation on the NVZ Prod landscape. We are actively investigating this and will provide an update once we have more information.
- monitoring Apr 06, 2026, 05:02 PM UTC
The issue has resolved and services have returned to stable operation. We will continue to monitor the environment.
- monitoring Apr 27, 2026, 07:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 27, 2026, 07:10 PM UTC
This incident has been resolved.