Cherwell incident

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Notice Resolved View vendor source →

Cherwell experienced a notice incident on August 17, 2026 affecting Ivanti Neurons Platform (NVU), lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:57 PM UTC
Resolved
Aug 21, 2026, 01:31 PM UTC
Duration
3d 20h
Detected by Pingoru
Aug 17, 2026, 04:57 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Aug 17, 2026, 04:57 PM UTC

    We are currently investigating the issue. Filters and options (like superseded) may increase the likelihood of this happening

  2. investigating Aug 17, 2026, 09:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 18, 2026, 02:17 PM UTC

    We are continuing to investigate. We should have more information soon

  4. investigating Aug 20, 2026, 01:50 PM UTC

    We are continuing to investigate this issue. The issue is taking longer to discover than anticipated but we will update again as soon as we know more.

  5. identified Aug 20, 2026, 03:09 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Aug 20, 2026, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 21, 2026, 01:31 PM UTC

    This incident has been resolved.